Case Agent

As a Case Agent you are responsible for the smooth running of the case follow-up process. You will perform a wide range of tasks and work closely with clients and internal teams.

As a Case Agent...

  • You are responsible for performing analytical tasks to identify problems and analyze resources (memory/CPU), disk usage and heartbeat alerts
  • You are responsible for handling cases so that they are handled efficiently within the set time frame.
  • Create and change your DNS records and ensure the creation of SSL certificates for our customers.
  • You are responsible for onboarding new colleagues.
  • You will perform day-to-day tasks, such as following up on our monitoring.
  • You will be available to provide on-site consultancy to support customers.
  • You'll test new releases of our Arxus portal and Service Now environment.
  • You are the first point of contact for customers to handle their questions.

What do we expect from you?

  • That you have a graduate diploma in IT, or some helpdesk experience within IT.
  • That Microsoft Azure is not unknown to you.
  • You are interested in IT and the opportunity to grow within the field.
  • You have strong soft skills and the ability to deal with customers in an empathetic way.
  • You can problem-solve if necessary and think in an analytical way.
  • You have a proactive attitude and you can work well with your colleagues.
Wat verwachten we van jou?

What do we have to offer?

  • A permanent job: we take some time to see what sort of person we are dealing with, but then we give more certainty than a real estate investment.
  • The things that are simply essential ingredients these days: a competitive salary, a mobility budget that you can spend as you see fit, fringe benefits such as a meal allowance, hospitalisation and group insurance and 12 ADV (overtime worked in lieu) days.
  • The chance to be truly engaged with technology and innovation. Because after all, that is exactly what we do every day. Trying to be a step ahead of the rest.
  • The opportunity to be part of a growing dynamic company, with a pleasant team of colleagues who let off steam at least once a month in various team events (think: barbecues, VR gaming, karting, LAN parties, Innovation Nights etc.).
  • A non-stop learning and growth process thanks to education, national and international exhibitions, conferences and knowledge sharing in the office. Hopefully you still have enough free space on your internal hard disk.
  • The advantages of a smaller company and a larger organization (aka De Cronos Group): We have a flat organizational structure, but at the same time, we benefit from the economies of scale that a group of 500 companies and nearly 8000 employees can offer us.
  • The Cronos Care package: a comprehensive package of free offers (did we mention that there are free massages?), concessionary prices and great discounts on all kinds of things, in conjunction with a mobility package and fun corporate events.
Wat hebben wij jou te bieden?

What more do you need to know?

We are not like other companies. And our employees even less so. We dare to be different.

We have a soft spot for people who do not fit into a particular category. Or who do not want to. People who can work smoothly in a team, but who are independent enough to self-manage projects without the training wheels. People who are serious about their job, but a lot less serious outside their job.

People who just want to be (or are) themselves.

Wat moet je nog weten?

Apply now and come join Team Arxus

Hello, I'm Bo!

In the video below i'll quickly run you through our recruitment process. That way you know what you can expect after you apply.

Have questions? Not sure about anything? Don't hesitate to contact meĀ at I'll get back to you as soon as possible.

Not sure if this is the right job for you? Make sure to check the rest of our jobs or apply spontaneously.

Recruitment - Bo Van de Poel