How were your first days?
Philippe: "My integration went very excellent. At my previous employer, I was the one pulling the strings towards integration of new employees, so I am very well aware of the importance of a great start, but many employers do not pay enough attention when it comes to integrating their new employees. Fortunately to say, that Arxus does recognize the importance of a good start. I felt like home within a minute."
How do you think Arxus is distinctive in this?
Philippe: "The atmosphere is very family like, which can be immediately felt by an applicant in different areas. I know Mutlu and he told me about the open vacancy. After a first chat with Erlend, a follow-up interview followed with Erlend, Tom and Mutlu. Arxus makes it a habit to involve direct colleagues directly in the application process. This is very pleasant for applicants because you immediately know who your immediate colleagues are going to be. A nice example of the flat structure."
How did the “Meet the team” formula turned out?
Philippe: "The relax atmosphere is very present. It is nice to end up in a team where everyone interacts in an informal way. This makes work much easier. Everyone is accessible, everyone is willing to help."
What challenges do you see?
Philippe: "Create more structure. A challenge I love to accept. With some quick wins you can achieve very much in little time, which is going to be a huge improvement towards the customer."
Do you already see quick wins?
Philippe: "After the meeting with a customer, the meeting points were not centrally saved. We are doing this now, so that we can perfectly monitor each customer as a team. We can see which issues are pending and must be addressed. A small intervention that will make a big difference regarding follow-up"
So, first thing on your to-do list is more structure?
Philippe: "Absolutely! More structure in processes is certainly a purpose but a good balance is crucial. Too much structure is crippling."
As intermediary between the customer and our business, I make sure every aspect of our agreement is respected.
What does your schedule looks like?
Philippe: "I regularly sit down with clients to check the quality of our services and how we can improve them. As intermediary between the customer and our business, I make sure every aspect of our agreement is respected. My daily schedule will be approximately 50/50: on the one hand meeting with and following up on customers. On the other hand, address the internal action points"
Do you already know which customers you will follow-up?
Philippe: "Yes, last week the transfer took place. I will follow-up on Datassur, Vazg, Toerisme Vlaanderen, Dosis, Cwape, Mediafin, Fit, Voka, Greenyard Logistics."
Do you have any experience with the world of Arxus?
Philippe: "As Information Manager at BASF I also was an intermediary between the customer and the business. When the customer was in IT need, I went to translate the problem into a well-written IT project for our technical specialists. Also the other way around, when IT needed something, I had to translate it to the customer. The cloud is new to me, but I have the conceptual knowledge. That is why first, I want to get to know the product."
How are you going to do this concretely?
Philippe: "During my first week I have spent a lot of time with the First Contact Team to create the right image of the customers, the technologies, the type of questions, … This firm base is crucial. I will supplement this with self-study and training. An Azure training is already on the planning anyway!"