Cloud Agent
Cloud Agent
Are you someone who gets energy from helping customers, bringing order to complex situations, and tackling technical challenges head-on? Then this might just be your next challenge!
As a Cloud Agent, you are the first point of contact for our customers and ensure that cases are handled smoothly and accurately. You safeguard the quality of our services, bring the right colleagues together, and make sure customers quickly know where they stand. At the same time, you continue to build your technical expertise and have the opportunity to grow within the world of cloud technology.
- Junior
- Cloud
Your impact: this is what you'll do!
- Manage a diverse portfolio of customer cases, guiding them from request to resolution with a strong focus on quality, efficiency, and customer satisfaction.
- Analyze technical signals and alerts related to resources such as memory, CPU, disk usage, and heartbeat monitoring.
- Accurately register incidents, service requests, and changes, and proactively follow up on actions. Manage DNS records and SSL certificates for both our customers and our own environments.
- Play an active role in day-to-day operations and help ensure the continuity of our services.
- Act as the first point of contact for customers via email, chat, and phone.
- Test new releases of the Arxus Portal and our ServiceNow environment.
- Support the technical onboarding of new colleagues.
- Be willing to provide on-site consultancy services to customers when needed.
What have you got up your sleeve?
- You have a strong interest in IT and ideally some initial experience in support, helpdesk, or cloud-related roles.
- You are familiar with Microsoft Azure and Microsoft 365. You are eager to keep learning and developing your expertise in cloud technologies.
- You think analytically, work accurately, and take ownership of your responsibilities.
- You communicate fluently in Dutch and English. Knowledge of French is considered a plus.
- You enjoy working collaboratively and believe the best results come from sharing knowledge and helping others succeed.
Where a flower allergy can bring you... Meet Joeri Van Zegbroeck!
Growth, great colleagues, and attractive benefits
Joining Arxus means becoming part of a company where people are trusted to take ownership, encouraged to keep learning, and supported by colleagues who genuinely want to see each other succeed.
- Innovation – From idea to impact. We turn ideas into action, stay curious, and learn through experimentation.
- Collaboration – Building success together. We reach beyond our own teams, value every perspective, and work towards shared goals.
- Growth – Dare to grow. We take ownership of our development, embrace change, and continuously challenge ourselves to improve.
- Pride – Pride in what we do. We strive for quality, celebrate achievements, and show resilience every step of the way.
We like to keep talent like you satisfied. With trainings and programs that make your personal growth path skyrocket. And with strong benefits, tailored to your needs.
We've summed up some of the key benefits for you.
Apply now, hassle-free!
Interested in working with us? Introduce yourself to us in three easy steps.
Upload your resume, fill out the form, and write a few sentences about why you want to work at Arxus and why this position is perfect for you.
